Regulatory information

Handling of Complaints and Client Requests

As a portfolio management company, TRAIL is required to establish and maintain an effective and transparent procedure for the fair and prompt handling of complaints submitted by its clients (Article 313-8 of the AMF General Regulation).

In accordance with regulations, any person wishing to submit a complaint may do so free of charge by contacting the management company at the following address: 12 avenue Matignon, 75008 Paris, or by telephone at +33 (0)1 47 03 98 42.

TRAIL acknowledges receipt of the complaint to the sender within 10 days and records the complaint in its complaints tracking file.

After analysis and processing, the management company provides a response to the client within a maximum period of 2 months from receipt of the complaint. The handling of complaints is free of charge.

In accordance with regulations, TRAIL also informs clients of the possibility of referring the complaint to the AMF Ombudsman. The mediation charter is also available on the AMF’s website.

You may contact the Ombudsman by post at the following address:

 AMF – Mrs. Marielle COHEN-BRANCHE

 Médiateur de l'AMF

 17, place de la Bourse

 75082 PARIS CEDEX 02

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